Return Policy


All returns must be made within 30 days of receiving your original purchase.
  • After your merchandise is returned and it meets our return criteria listed below you will receive a full refund for the product. Shipping costs will not be refunded. If you made your purchase with a credit card, credit will be applied to that card.
  • If you paid with a check or money order, your reimbursement check will be issued within 15 days of receipt of the returned merchandise.
  • If your product is NOT returned in its original condition, the item will be shipped back to you.
  • You must include a completed Return Form, a copy of the original packing slip, and invoice number.
  • Returned merchandise must be received in unopened original packaging with no evidence of use.
  • Non-Returnable Products: Closeout Sale, and Custom Products (including leather shields, Kochek brand engraved products, special sizing on garments or Fire Gear and embroidered items made to your specifications) are not returnable. Only product defects or customization mistakes are returnable.
  • If you return a product for a size or style exchange, you are responsible for the return and exchange shipping fees. We recommend that you use a traceable shipping method and insure products you plan to return, as we are not responsible for lost or damaged items during the return shipment.
  • ALL RETURNS MUST BE MADE WITHIN 30 DAYS OF RECEIVING YOUR PURCHASE.
  • Items purchased at local schools or shows are only returnable with consent.
  • All promos that no longer qualify will be reversed.




Ship return merchandise with freight prepaid to:


High Tech Rescue, Inc.
Att: Returns
2116 Frankfort Road
Shelbyville, KY 40062


Important Note on Boot Returns:
Boots may be returned, if upon receipt of your order, you determine the sizing is incorrect. You’re sizing decision and the acceptance of your boots must occur before you put them in service and within 30 days of purchase.  Boots returned with any evidence of use will be sent back to you and credit denied. 


Important Note on Helmet Returns:
Helmets may be returned, if upon receipt of your order, the helmet is not what you expected or does not fit properly. You must make this decision before you put your helmet into service, install decals, mark your name on the helmet, or make any other alterations to the helmet. Do not remove any protective coverings from the face shield, goggles or Bourke eye-shields until you decide to keep the helmet. Helmets returned with any indication of use, including perspiration marks on the liner will be sent back to you and credit denied.


If you return boots or helmets for a size and/or style exchange, you are responsible to pay the shipping fee to return the product to High Tech Rescue. You will then be charged to re-ship the new product. Acceptance of your boots must occur before you put them in service and within 30 days of purchase. Boots returned with any evidence of use will be sent back to you and credit denied.


Warranty Issues: 
Items put into service and are thought to be defective fall under the manufacturer’s warranty, if there is one available. The item will need to be returned to High Tech Rescue. We will send it to the manufacturer for evaluation. Repair, and replacement, or a refund will be at the discretion of the manufacturer based on the results of their evaluation. 


We are available during normal business hours to discuss returns. Have your item number, invoice or billing information available before the call.


Your satisfaction is our prime responsibility!

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